October 22, 2011.
We talked to the people out at PYI about sending Max home. Now we're worried. We originally bought Max from PYI about 6 years ago. Due to Christy's meticulous record keeping we still have the receipt showing Max to be an 18 inch prop. When we sent Max out there he weighed in at 31 pounds. We've been assured that Max's rehabilitation is just about complete and he would be shipped out on Friday for an arrival on Monday. Cool.
The problem is that now Max's shipping weight will be 41 pounds rather than 31. Excuse me? How is that possible? When we posed this simple question we were told that 41 pounds was the standard shipping weight for all 20 inch props. That's all fine and dandy but what does that have to do with us, we sent you an 18 inch prop.
I was assured that the receiving dude measured Max when he arrived and found him to be a 20 inch propeller. So there’s definitely been a mistake made but what and when? Did they originally ship us the wrong propeller that we've been using for 6 years or have they confused Max with another and reconditioned someone elses prop which is now winging its way to us. That vein in my head is starting to bulge.
In an effort to allay our fears the receiving dude put a coworker, not a supervisor, but a coworker on the phone with me to try and explain that Max was definitely the right prop . I suspect that the real reason they put this guy on the phone was because of his ability to speak constantly while saying nothing. Every time I was able to speak over him to get him to shut up whatever question I asked, his answer was “I don't know anything about that”. Then why are you on the f@#king phone? At this point I was wishing that PYI had a call center in Asia rather than right here in the USA where my questions would have gone unanswered but at least in a timely fashion by someone who at least appeared to be trying to be helpful.
The box arrives Monday, will it be Max, will it be an imposter? Was Max ever who we thought he was? You let a stranger into your life and then you find out he might not be who he is purported to be.......Could Max be one of the long lost Romanovs?